How we handle your data on this site and online

Who we are

Effective date: 9 October 2026

This page covers personal information when you browse this independent Cowboys Casino guide or register for Cowboys Casino online on this site. It does not cover what the physical casino collects at 421 12 Avenue SE — that follows the official cowboyscasino.ca privacy policy. Account rules sit on the house rules page. Registration and deposits are on the Cowboys Casino online page.

Who we are

We on this page means the team that publishes this guide and runs Cowboys Casino online accounts linked from it. We do not name a separate corporate operator or licence number here.

Downtown Calgary gaming, this guide, and Cowboys Casino online are related brands with separate data practices. Winner's Edge at winnersedge.ca is floor loyalty only. It does not share a database with your online login, and online sign-up does not enrol you in Winner's Edge. We do not merge those records unless a future product says otherwise and you agree in writing.

This notice applies when you browse guide pages or register, deposit, and play through Cowboys Casino online on this guide. It does not apply to information the physical casino collects downtown. Personal information here is handled under PIPEDA and Alberta's Personal Information Protection Act. See the Cowboys Casino online page for registration and the house rules page for account legal obligations.

What we collect

You can read guide pages without an account. When you browse this guide, we collect:

• IP address, browser and device type, pages viewed, referring URL, and approximate location from IP
• Similar data through cookies (see Cookies below)
• Anything you send by email or contact form to guide maintainers

When you open a Cowboys Casino online account, we also collect:

• Name, date of birth, email, password (stored encrypted), Alberta residential address, and phone if the form asks
• Login times, IP address, browser, device type, and rough location for age verification, fraud checks, and confirming lawful play from Alberta
• Government-issued photo ID before withdrawal — passport or Alberta driver's licence — and proof of address if support requests it
• Interac e-Transfer, Visa, Mastercard, and EFT deposit and withdrawal records in Canadian dollars, in the registered player's own name
• Game sessions, bets, bonus opt-ins, responsible-gambling settings, and support threads
• Marketing email or SMS only if you opt in

See the Cowboys Casino online page for upload timing and the house rules page for verification rules.

How we use it

We use personal information to run your online account, verify age and identity for 18+ Alberta residents, and meet anti-money-laundering rules before and after first withdrawal. We process Interac e-Transfer, card, and EFT payments in your own name only.

We watch for fraud — duplicate accounts, bonus farming, location masking, and suspicious deposits. Session history may flag harm-risk patterns for responsible-gambling follow-up. It does not change game outcomes.

We answer support questions, improve the guide from aggregated traffic, and keep records as Alberta and federal law require. Marketing goes out only with opt-in. If a serious breach hits player data, we notify you and authorities as the law requires.

Who sees your data

We do not sell your email or personal file to unrelated marketers. Payment processors see transaction details to move CAD funds. Identity verification vendors process ID scans under contract. Game suppliers receive an account reference to settle disputed rounds. Hosting contractors operate infrastructure under confidentiality obligations. Regulators and law enforcement receive records when Canadian or Alberta law requires disclosure. Some contractors may process data in Canada and the United States.

For an open account, we keep what we need to run it. After closure, financial rules often require years of transaction and ID records even after you ask for deletion. We cannot waive legal minimums. After unsubscribing, we may retain a suppression flag so campaigns do not re-email you.

Under PIPEDA and Alberta privacy law, you may ask to:

• Access personal information we hold about you
• Correct inaccurate information
• Delete information where the law allows — some records must be kept for compliance
• Withdraw consent for marketing

Contact Cowboys Casino online support through the channels on the house rules page. Include account email, date of birth, and approximate sign-up month. We may need to confirm your identity first.

If you are unhappy with our response, contact the Office of the Privacy Commissioner of Canada at opc.ca or the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca. Floor privacy requests go to the Privacy Officer in Floor visits — not the online cashier.

Cowboys Casino online and the downtown floor are limited to users and guests who are 18 years of age or older. We do not knowingly collect data from minors.

Cookies

Cookies on this site fall into four types:

• Session cookies keep you logged in to Cowboys Casino online
• Preference cookies remember display choices
• Analytics cookies show which guide pages load on mobile
• Marketing cookies, if enabled, measure whether guide visitors register

Guide pages read while logged out may still carry basic analytics cookies. You can block non-essential cookies in browser settings. Block all cookies and you will likely log in fresh each time. Some cashier features may not work without essential cookies. The official cowboyscasino.ca site uses its own cookies, separate from this guide.

Floor visits

The physical casino at 421 12 Avenue SE follows its own privacy policy, last updated 30 March 2026. Full legal text is at cowboyscasino.ca/privacy-policy. The summary below is orientation only.

• Privacy Officer: info@cowboyscasino.ca, (403) 514-0900, or 421 12 Avenue S.E., Calgary, AB T2G 1A5
• The casino may collect name, address, phone, email, date of birth, visit data, and gaming preferences for eligibility, loyalty programmes, and licence compliance
• Prizes of $10,000 or more may require reporting under FINTRAC rules
• Data may be shared with employees, contractors, and service providers in Canada and the United States
• Individuals may access, verify, and withdraw consent by contacting the Privacy Officer
• The official website uses cookies — browser settings can restrict them, and some pages may not work if cookies are blocked

This guide's analytics are separate from the casino operator's website and floor systems. For parking, ID, and coat check, see the parkade-to-pit guide.

Contact

For Cowboys Casino online privacy requests, contact support through the house rules page. Include account email, date of birth, and approximate sign-up month.

For floor and official website requests, contact the Privacy Officer at info@cowboyscasino.ca, (403) 514-0900, 421 12 Avenue S.E., Calgary, AB T2G 1A5. Full policy at cowboyscasino.ca/privacy-policy.

We may update this page when law, payment partners, or product features change. The effective date at the top changes on revision. Continued use after an update constitutes acceptance, consistent with the house rules page change clause.